About Us > FAQ

Q: How long will it take to fix my car?
A: To start, it depends on the amount and the severity of the damage. Other factors are the type of vehicle and availability of parts — the more common the car, the more likely the parts will be readily available. As cars have become more complex, it is more common now to uncover unseen damage during the repair process. This means added time to order parts and make repairs. We will always give you our best estimate of the time required when we write the estimate to repair your vehicle. We will always keep you informed of the repair progression.

Q: How do I pay for it?
A: You will be responsible for paying the deductible to the repair shop. This can be paid by cash, check, Visa, or Master-Card upon completion of the work. The insurance company is responsible for paying the balance of the repairs. While it is the insurance company's responsibility to pay their share of the damage, it is the customer, or vehicle owner's ultimate responsibility to make sure all repair costs are paid. All work is performed for you, the customer, not your insurance company.

Q: Can you match the paint on my car?
A: Paint matching has become a science at Ken’s Auto Body and Striping utilizing our computerized paint mixing system helps us achieve an accurate color match for your car. Here at Ken’s Auto Body and Striping all painters are PPG certified. We mix our own paint and blend the adjacent panels around the damaged section as necessary to ensure color consistency. With today’s technology and our paint curing ovens, we duplicate your car’s factory finish in both color and durability. You won’t be able to tell the difference.

Q: Do you ever use after-market parts instead of original parts?
A: We are obligated to restore your car to factory condition. CAPA, DOT, and Diamond have been recognized by the state of California as an acceptable repair part. We use these parts when available by the manufacturer with documented certification numbers to offer a cost effective and warranted repair for our customers when requested.

Q: How is payment handled if someone else hits me?
A: In this case, you are considered the claimant and are entitled to restoration of your car to pre-accident condition. The owner of the vehicle is responsible for payment. You may authorize us to work with the other party’s insurance company. All you need to do is contact the other driver’s insurance company and tell them where you intend to have your car repaired. In some cases, you may also be entitled to a rental car. You should not be required to pay for the repair of any damage inflicted at the time of the accident. We will be happy to contact the insurance company on your behalf to arrange for an insurance appraiser to inspect your car at our facility.